Catching People doing things Right!
I am very excited that my friend and founder of The Wow Awards, Derek Williams is coming to Australia. I am honoured that Derek and myself finally get the opportunity to work together and share some breakthrough insights into what constitutes providing remarkable customer service.
As customers, all of us know that way too many organisations make claims about their 'commitment to service' while failing to deliver on their promises.
We've discovered that there are a number of reasons why this happens, which has enabled us to uncover what organisations can do to stand-out based on a reputation for delivering great customer experiences.
We're delighted to share these insights in an afternoon seminar.
The session, on Thursday 13th September, from 1.30pm to 4.30pm at Rialto 1 - Intercontinental Melbourne The Rialto, 495 Collins Street Melbourne will be in two halves.
In the first half I will cover:
- The crucial first step in getting service right - identifying the strategic positioning of customer service
- How identifying your employees unique gifts/talents and then enhancing their gifts is crucial to actually gaining competitive edge
- How to have candid and inspiring appreciation and accountability conversations with employees that leads to lifts in their performance and willingness and ability to provide remarkable customer service
Derek will then step up to the plate and share how to create an environment where people are keen to give of their discretionary effort to deliver great service.
Derek's previous business, Stephens & Co, won five national awards for customer service including Commerce Magazine Excellence in Customer Service (the only business to ever win this award
twice) and The Federation of Small Businesses Customer Care Award.
Derek will be sharing his experiences and thinking after 15 years of running The WOW! Awards with organisations as diverse as Jones Lang LaSalle, British Gas, Edinburgh City Council, Cadbury and many other blue chip companies.
The Wow Awards came to Australia in March this year.
You will be amazed at the difference Catching People doing things Right! is already making.
Join Derek and myself for an insightful afternoon on September 13th where you will take away ideas that you can implement straight away to improve your strategic positioning in your market, increase your competitive advantage, and delight your customers.
Just $99 including afternoon tea
A free copy of Derek's book “WOW! That’s what I call service!” will be provided to the first 10 people who register. And every delegate will receive a FREE copy of “Engaging for Success” the report prepared by the UK Department for Business, Innovation and Skills that is a superb practical reference for any leader/manager looking to improve employee engagement.
By registering for this event you will be giving a child in Malawi access to clean water.
We are thrilled to partner with B1G1.
Buy1GIVE1™ or B1G1™ matches businesses with charitable causes right around the world so that every business transaction makes a difference somehow, somewhere, every second, every day.
But it doesn't just 'match' businesses with worthy causes; it does it at a level never seen before by matching every transaction in some way to a specific outcome.
And it does more than that too. Its adds a powerful branding and marketing 'engine' that actually builds business. And that simply means that businesses can give even more to make a difference.
B1G1 recently passed 15 million micro-giving activities.
More About Buy1GIVE1
Derek is also presenting his insights along with those of a great mutual friend Steve Simpson in Brisbane on 11th September 2102, details here and in Sydney on 17th September 2102, details here
Please spread the word to your friends and colleagues.